Last updated 10th October 2023.
General
Prices shown are inclusive of VAT. Depending on the tax rules of your country, VAT may be added to the invoice or be payable at your local customs office.
The customer has a statutory right to withdraw from this contract within 14 days without reason. The deadline for this is 14 days from delivery of goods which is when the customer or appointed third party takes possession. To exercise this right the customer must contact us with a clear declaration before the deadline (FlyTechSim, 50 Tawney Close, Kidsgrove, Stoke-On-Trent, England, ST7 4EN, Email: support@flytechsim.com). The customer must return the goods without delay. On receipt of return and no later than 14 days after the day on which we receive, we will reimburse any payments received from the customer including delivery costs (excluding any additional delivery costs if the customer has chosen a more expensive delivery type). The same payment method will be used to reimburse.
Shipping
We (FlyTechSim) only ship to certain countries around the world. Please check on the checkout process if your resident country is included. Shipping costs will be calculated at checkout. From time to time we may offer free shipping or reduced shipping costs with a voucher code. Additional customs duty and charges for delivery will be the responsibility of the customer.
Warranty
All products are covered by a 2 year limited manufacturer warranty.
The warranty only covers defective components and defects in workmanship that occurred during manufacturing. All defective items returned will be evaluated for repairs and sent back free of charge. If a product cannot be repaired, the customer will be issued a new unit. The cost of shipping and receiving of defective units and replacement parts will be covered by FlySimTech. All non-defective units are non-refundable. All Defective returns must have all the product materials included and be returned in original condition. Replacement products will only be sent on receipt of the defective unit and evaluation.
The following defects are not covered by the warranty:
All damages arising from the failure to observe instructions in this manual.
Cosmetic wear and tear, including but not limited to scratches and rubberized paint deterioration due to rubbing against any surface.
Defects caused by improper use or cleaning.
Physical damage (e.g. scratches, broken casing caused for example by dropping the product or gross negligence).
Damage due to excessive force.
Damage caused by connecting components that are not shipped or included
To request a repair or return please contact our customer services email support@flysimtech.com